Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of TheHardwareShop.ie and the purchase of products through our website.
The website is operated by Tractamotors Ltd., referred to throughout these terms as “we”, “us” or “our”.
By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website. If you have any questions, please contact us for further information.
A contract between you and TheHardwareShop.ie is formed when we accept your order. We will confirm receipt of your order by email and notify you when your order has been dispatched.
2. Website Disclaimer
We make every reasonable effort to ensure that the information on our website is accurate and up to date. However, product information, images, descriptions, colours and specifications are provided as a guide and may vary from the actual product.
Prices and product availability may change from time to time. We will take reasonable steps to correct any errors or omissions that we identify.
To the extent permitted by law, Tractamotors Ltd. shall not be liable for losses arising from the use of this website or reliance on information provided on it, except where such liability cannot legally be excluded or limited.
Nothing in these Terms and Conditions affects your statutory rights as a consumer, including your rights relating to faulty, damaged or incorrectly described products.
3. Order Processing and Fulfilment
Product availability is subject to stock levels, and we cannot guarantee that every product displayed on our website will be available at all times.
Where items are in stock, we aim to process and dispatch orders promptly, with delivery generally expected within five working days, subject to the delivery information set out in Section 5.
When you place an order, we will send you an email confirming your order details. A further email will be sent when your order has been dispatched.
Please ensure that you provide a valid email address and accurate contact details when placing your order. Incorrect details may prevent you from receiving important updates about your purchase.
We reserve the right to decline an order where there is a legitimate reason to do so, such as product unavailability, a pricing error or a suspected fraudulent transaction. Where we cannot fulfil an order for which payment has been taken, we will arrange an appropriate refund.
Please review your order carefully before completing your purchase to ensure that the products, quantities, delivery details and prices are correct.
4. Product Prices and Payment
The price payable for a product is the price displayed at checkout when you place your order, subject to any applicable delivery charges and clearly disclosed taxes.
We make every effort to ensure that prices on TheHardwareShop.ie are accurate. However, errors may occasionally occur. If we identify a significant pricing error before accepting your order, we will contact you to explain the issue and give you the option to proceed at the corrected price or cancel your order for a refund of any amount paid.
We reserve the right to change product prices and promotional offers at any time. Changes will not affect an order that has already been accepted, except where a correction or adjustment is permitted by law.
Prices may differ between our website, search results, partner websites and physical stores. The price displayed at checkout is the price applicable to your online purchase.
5. Delivery
We aim to deliver orders within 3–5 working days to addresses on the island of Ireland, where practical and subject to stock availability.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, adverse weather or supply chain disruptions. If a delay occurs, we will take reasonable steps to keep you informed.
If delivery is delayed beyond the agreed or legally applicable delivery period, you may have the right to cancel your order and receive a refund in accordance with applicable consumer law.
Some deliveries may require a signature or other confirmation of receipt. Please check your delivery upon arrival and contact us promptly if any items are missing, damaged or incorrect.
6. Order Cancellation and Returns
You may be entitled to cancel an online purchase under applicable consumer protection legislation.
For most products purchased online, consumers have a statutory 14-day cooling-off period beginning on the day after the goods are received. Certain products and circumstances may be exempt from this right.
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible on +353 (049) 4375900. We will make reasonable efforts to stop the order, although cancellation cannot be guaranteed once processing or dispatch is complete.
If your order has already been dispatched, you may need to follow our returns procedure.
For full information on eligibility, return procedures, refunds and any applicable exceptions, please see our Returns Policy.
Your statutory rights regarding faulty, damaged, misdescribed or otherwise non-compliant products are not affected by our /delivery-returns.
7. Damaged, Faulty or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery. If an item arrives damaged, is faulty, is missing or differs from what you ordered, contact us promptly with your order details and, where helpful, photographs of the issue.
Reporting damage within 24 hours of delivery can help us investigate and resolve the matter quickly. However, this request does not remove or restrict any statutory rights you may have under applicable consumer law.
Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction, refund or other appropriate remedy.
Please refer to our Returns Policy for further information on how to report a problem.
8. Product Descriptions and Specifications
We aim to provide clear and accurate product descriptions, photographs, drawings, colours and technical specifications.
Some products have complex technical specifications that may be updated by manufacturers. As a result, certain details or illustrations may not reflect every feature of the product in all circumstances.
Product images are intended to help illustrate the items offered for sale. Minor variations in colour, appearance or presentation may occur.
If you require clarification about a product's dimensions, compatibility, technical specifications or suitability for a particular purpose, please contact us before placing your order.
Nothing in this section limits your rights where a product does not conform to its description or the requirements of applicable consumer law.
9. Product Safety
Where products are supplied with manuals, safety instructions or manufacturer guidance, you should read and follow those instructions before use.
Products must be used only for their intended purpose and in accordance with the relevant safety guidance. If you are unsure how to use a product safely or do not have the necessary experience, seek advice from a suitably qualified professional.
Information on our website is provided as a general guide and may not cover every aspect of installation, operation or maintenance. Always follow the manufacturer's instructions and applicable safety requirements.
10. Website Use and Security
You agree to use TheHardwareShop.ie lawfully and responsibly and to comply with all applicable laws and regulations.
You must not misuse the website, attempt to gain unauthorised access to its systems, interfere with its operation or knowingly introduce malicious software.
Where you create an account, you are responsible for keeping your login details secure and for activities carried out through your account, to the extent permitted by law.
Please notify us promptly if you become aware of unauthorised access to your account or any suspected security breach.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our systems, customers or business.
11. Privacy and Personal Data
We collect and process personal information to manage orders, arrange deliveries, provide customer support, operate our website and improve our services.
We may also use your information for marketing purposes where permitted by law and in accordance with your preferences and any consent required.
For full details of the personal information we collect, how we use it, who we share it with and your rights, please read our Privacy Policy.
We take appropriate steps to handle personal information responsibly and in accordance with applicable data protection legislation.
12. Cookies
Our website uses cookies and similar technologies to support its operation and improve your browsing experience.
Cookies are small text files stored on your device. They may be used to remember items in your shopping basket, maintain website functionality, understand how visitors use our website and remember certain preferences.
Some cookies may be provided by third-party services integrated into our website, such as embedded video content or analytics tools.
You can manage cookies through the cookie settings available on our website and, where appropriate, through your browser settings. Certain cookies are necessary for the website to function correctly, while others may require your consent.
For further information about the cookies we use and how to manage your preferences, please consult our cookie information on the website.
13. Email Communications and Tracking
We may use tracking technologies in some emails to understand how recipients interact with our communications and how much traffic those emails generate for our website.
This information helps us assess the effectiveness of our communications and improve our services.
Where required, we will obtain the appropriate consent for email tracking and marketing activities.
If you receive promotional emails from us, you can unsubscribe at any time using the “Unsubscribe” link included in the footer of those emails. Unsubscribing from marketing communications will not prevent us from sending essential messages relating to your orders or account.
14. Use of Customer Information and Reviews
We may use relevant customer information to fulfil orders, provide customer support, analyse website performance and improve our products, services and marketing activities, in accordance with our Privacy Policy.
Where you have subscribed to marketing communications or where another lawful basis applies, we may send you relevant updates, offers and other information. You can opt out of promotional emails using the unsubscribe link provided.
Such information must be handled in accordance with the applicable data protection requirements and the arrangements governing the service. You can use the options provided in review-request emails to manage those communications.
15. Intellectual Property
Unless otherwise stated, the content on TheHardwareShop.ie, including text, photographs, graphics, designs, drawings and other materials, is owned by or licensed to Tractamotors Ltd.
You may view and use this content for your personal, non-commercial browsing and shopping purposes.
You must not reproduce, distribute, modify, publish or otherwise use website content for commercial purposes without obtaining our prior written permission or the permission of the relevant rights holder, unless permitted by law.
All trademarks, brand names and product images remain the property of their respective owners.
16. Product Suitability and Consumer Rights
It is your responsibility to review the product information available and determine whether a product meets your intended requirements. If you are unsure about suitability or compatibility, please contact us for assistance before purchasing.
We aim to ensure that products supplied through our website are as described and meet the standards required by applicable law.
Nothing in these Terms and Conditions excludes, restricts or overrides any consumer rights or remedies that cannot lawfully be excluded or restricted.
17. Age Restrictions
Our website and products are primarily intended for adults or for purchases made with the appropriate involvement or permission of a parent or legal guardian.
If you are under 18, you should use the website and make purchases only where permitted by applicable law and with appropriate parental or guardian involvement.
We do not knowingly seek to collect personal information from children where doing so would breach applicable data protection law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
18. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our business, website, products or legal obligations.
The latest version will be published on TheHardwareShop.ie, together with its effective date where appropriate.
Any changes will apply from the date they take effect. Changes will not retrospectively remove rights already established under an existing contract or under applicable law.
We recommend reviewing this page periodically to remain informed of the terms that apply to your use of the website.
19. Circumstances Beyond Our Control
We will not be responsible for a delay or failure to perform an obligation to the extent that it is caused by circumstances beyond our reasonable control, such as severe weather, natural disasters, transport disruptions, supplier interruptions or other unforeseen events.
Where such circumstances affect an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Nothing in this section limits any rights or remedies you may have under applicable consumer law.
20. General Provisions
If we do not immediately enforce a right under these Terms and Conditions, this does not mean that we have waived that right.
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Section headings are included for convenience and do not affect the interpretation of these terms.
These Terms and Conditions should be read alongside our Privacy Policy and Returns Policy, as well as any other applicable policies displayed on our website.
21. Contact Us
If you have any questions about these Terms and Conditions, an order or a product purchased through our website, please contact us.
Emal: weborders@theharwareshop.ie
Telephone: +353 (049) 4375900
For information about returns and refunds, please visit our Returns Policy.
For information about personal data and privacy, please visit our Privacy Policy.
