Data Privacy Policy
This is the website privacy & cookies policy for the Topline Tractamotors. Topline Tractamotors takes your privacy seriously and are fully committed to handling the information we collect from you in a secure and responsible manner and adheres to the guidelines under the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018.
Any questions relating to this privacy policy should be sent to: customerservice@tractamotors.ie
Please read this privacy policy, which explains how we use your personal information, in particular:
• What information is collected from you through our trading website
• How the information is used and consent
• With whom the information may be shared
• How you can correct any inaccuracies in the information
GENERAL
When you register with any of the Group websites you may be asked for the following details:
• Name
• Address
• E-mail address
• Contact telephone number
• Further product information regarding sales and duty of care
• We will then keep your details safely and will not sell or rent your details to third parties.
We will only share your information in the way described in this statement.
USE OF YOUR DATA
The Group may pass your data to our select number of finance partners if you request finance.
The Group may use your personal details to contact you about news and special offers that we think may be of interest to you as part of the contractual and consent process.
If you wish to subsequently amend your consent, please e-mail the Data Manager at: datamanager@tractamotors.ie
Please also use these contact details to let us know if you would like us to delete any information from your records and we will do so at any time.
PERSONAL INFORMATION, COLLECTION, AND RETENTION
The use of our website/s will result in the organisation receiving information from you. This will be used in examples of warranty and maintenance or when making online product purchases.
The organisation requires this information to provide our online services in order to purchase products at our outlets. We will detail this information below.
To make an online purchase, warranty, and maintenance, we will require a Name, Address, Contact Number, and Product information.
As part of our duty of care, we may contact you with reference to warranty and maintenance reminders. The Group may use your personal information for general marketing purposes as part of the contractual or consent process.
If you subsequently wish to amend your consent on general marketing, warranty, and maintenance reminders then please request that by sending an email to datamanager@tractamotors.ie or a written request to:
The Data Controller
Tractamotors Ltd
Dublin Road Cavan
H12 E4W6
THE DATA CONTROLLER
If you search through our product offers then we may store information on the products searched for and your postcode that is used to personalise the results that are returned to you.
Please be aware that your call(s) may be monitored or recorded for training purposes.
When you visit our store, we use CCTV to monitor our premises in this event your image and your vehicle registration can potentially be stored for a period of up to 4 weeks.
If you wish to obtain finance as part of the requirements of purchasing our products we will be required to collect further details for finance and credit search purposes.
These are;
• Name
• Email
• Address
• Length of time at present address
• Previous Address (if you have been at your current address less than 3 years)
• Date of Birth
• Gender
• Full driving license
• Marital status
• Dependants
This information will be passed to the finance provider and recorded on their finance system. Your personal information will be stored on your order form, which may be retained for 7 years after which it will be deleted.
Our data retention periods are reviewed on a regular basis and we will only hold your personal information as long as it deemed relevant for the required activity or as required for legal reasons or as stated in any relevant contract that we have in place with you.
MARKETING
Topline Tractamotors may contact you with reference to our duty of care for safety, warranty and maintenance based compliance OR where there is a contractual reference for us to do so.
If you have agreed to receive marketing from us by form of consent you will have the option to select which form of marketing you would like to receive. You may choose to amend your consent to receive such marketing from us and you can do this by sending an email to datamanager@tractamotors.ie to change and remove the methods you wish to be contacted by.
If you have agreed to receive marketing from Topline Tractamotors we may inform you of new products and promotional events available from companies within our organisation.
TRACKING
We track your movements on the website to analyse trends and public interest in our products and services, administer the site and gather information for aggregate use. The information we gather in this way is anonymous and is not linked to personal information from which you can be identified.
SAFETY AND COMPLIANCE
For warranty, maintenance, and product safety requirements contacts will be made to our customers from the manufacturer or from Topline Tractamotors.
DATA SECURITY
You should be aware that the transmission of information via the Internet is not completely secure although we will use our best endeavours to protect your personal data. We cannot guarantee the security of your data in transit.
After receiving your information Topline Tractamotors will use clear procedures and security features to try to prevent unauthorised access.
We will never ask you to email your bank details, usernames, passwords, or ask you through an email or text for personal banking information. If you suspect you have become a victim of fraud please report this instance to the Gardai.
ACCESS TO INFORMATION
You may request a copy of your personal information that the company holds about you at no cost by completing a “Data subject access request form”. If you wish to access or update your personal information please contact Topline Tractamotors by sending an email to datamanagertractamotors.ie or a written request for a form to:
Data Manager
Tractamotors Ltd
Dublin Road
​Cavan H12 E4W6
If you wish to remove any of the personal information the company holds please request this by email or writing to the above address to complete a “Right to be Forgotten Form”. However, if personal information relates to any legal reasons it may be removed before being provided to you.
Both forms can be obtained by emailing the datamanager@tractamotors.ie or writing to the data manager.